SHIPPING, DELIVERY & SERVICE POLICY

ABI DECOR provides balloon décor, event installations,
and local delivery services for eligible orders.
Because balloons and event décor are delicate, time-sensitive,
and affected by transportation and environmental conditions, the following policy applies.
 
LOCAL SERVICE AREA

ABI DECOR primarily serves clients in South Florida.
Delivery and installation availability may vary depending
on the event location, travel distance, event date, order size, and scheduling availability.
Additional travel, delivery, or service fees may apply to locations outside
ABI DECOR’s standard service area.
Clients will be informed of applicable delivery, travel, or installation
fees before the booking is confirmed whenever reasonably possible.
 
NO STANDARD SHIPPING OF INFLATED BALLOONS

ABI DECOR does not generally ship inflated balloon arrangements
through traditional postal or parcel delivery services.
Inflated balloons are fragile and may be affected by heat, pressure,
temperature changes, handling, and transportation conditions.
Products or services eligible for shipping, if any,
will be clearly identified at the time of purchase.

LOCAL DELIVERY

Local delivery may be available for selected balloon bouquets,
Grab & Go arrangements, and eligible décor items.
Delivery availability is subject to location, order size, event date, and ABI DECOR’s schedule.
Delivery fees may apply and will be communicated before the order is confirmed.
The client is responsible for providing a complete and accurate delivery address, contact information, and any necessary building, gate, parking, security, or access instructions.

NO PUBLIC OR STANDARD CLIENT PICKUP

ABI DECOR does not operate a public storefront or standard
customer pickup location.
For privacy, safety, and operational reasons, clients should not arrive
at or visit any private ABI DECOR work or preparation location
unless expressly invited and authorized by ABI DECOR.
Orders are normally delivered by ABI DECOR or brought directly
to the confirmed event location for installation.
In limited circumstances, ABI DECOR may personally agree
to an alternative order transfer or pickup arrangement with a client.
Any such arrangement is offered solely at ABI DECOR’s
discretion and must be expressly confirmed in advance by ABI DECOR.
An exception made for one order or client does not create
a general pickup service or guarantee that the same arrangement
will be available for future orders.

DELIVERY TIME WINDOWS
Delivery and installation times may be scheduled
within an estimated time window.
ABI DECOR will make reasonable efforts to arrive
within the agreed delivery or installation period.
Traffic, weather, venue access, building security,
parking restrictions, prior event delays, or other circumstances
outside ABI DECOR’s reasonable control may affect arrival times.
A reasonable delay caused by circumstances outside ABI DECOR’s
control does not automatically qualify for a refund.

RECIPIENT AVAILABILITY

The client or an authorized recipient must be available
to receivethe order when required.
If ABI DECOR is unable to complete a delivery
because no authorized person is available, access is denied,
or incorrect information was provided, additional deliveryor rescheduling fees may apply.
ABI DECOR is not responsible for delays or unsuccessful deliveries caused by inaccurate addresses, incomplete access instructions, or unavailable recipients.

GRAB & GO ORDERS

Grab & Go orders are prepared for local delivery
or another transfer arrangement expressly confirmed by ABI DECOR.
Grab & Go does not automatically mean customer pickup.
ABI DECOR will confirm the applicable delivery or transfer
arrangements directly with the client before the order is finalized.
Once an order has been delivered or transferred to the client or the client’s authorized representative, the client assumes responsibility for handling,
storage, and any transportation occurring after the transfer.
ABI DECOR is not responsible for damage caused after transfer by heat, improper handling, sharp objects, incorrect installation, overcrowding,
or unsuitable storage or transportation conditions.

TRANSPORTATION & CARE OF BALLOONS

Balloons should never be left inside a hot vehicle
or exposed to excessive heat for prolonged periods.
South Florida temperatures can quickly affect balloons and balloon arrangements.
After delivery or transfer, clients should protect balloons
from direct sunlight, excessive heat, sharp objects, pets, overcrowded spaces,
and other conditions that may damage the arrangement.
ABI DECOR is not responsible for balloons that pop, deflate, change appearance, or become damaged after delivery or transfer due to client handling, heat, transportation, or environmental conditions outside ABI DECOR’s reasonable control.

INSTALLATION SERVICES

For full-service décor installations, ABI DECOR
will deliver and install the décor according to the confirmed booking details.
The client is responsible for ensuring that the event location
is accessible at the agreed installation time.
The installation area should be reasonably clear, safe, and readyfor ABI DECOR to begin work.
Additional charges may apply when installation is delayed because of venue access,
incomplete event preparation, restricted parking, unavailable contacts, or other client or venue-related circumstances.

VENUE REQUIREMENTS

Clients are responsible for confirming venue rules and obtaining
any required approvals for balloon décor, backdrops, structures,
hanging installations, wall attachments,or other décor elements.
ABI DECOR may modify an installation method when necessary to comply with venue requirements or protect venue property.
ABI DECOR is not responsible for a venue’s refusal to permit a previously requested décor element when the client did not obtain the required approval.

OUTDOOR DELIVERY & INSTALLATION

Outdoor deliveries and installations are subject to weather and environmental conditions.
Heat, rain, wind, humidity, and direct sunlight may affect balloons and décor.
ABI DECOR reserves the right to modify the installation, recommend an indoor or covered location, adjust the setup, or postpone installation
when conditions create a reasonable safety concern.
Please refer to ABI DECOR’s Refund & Cancellation
Policy for additional information regarding weather-related situations.

RENTAL ITEM COLLECTION

Certain backdrops, frames, stands, pedestals, structures,
neon signs, and décor props are rental items and remain the property of ABI DECOR.
ABI DECOR will arrange collection of rental items
after the event according to the booking agreement.
Clients must ensure that rental items remain accessible for collection.
Rental items may not be moved to another location, dismantled, altered,
loaned, or removed from the event venue without ABI DECOR’s authorization.
Additional fees may apply for unsuccessful collection attempts,
inaccessible rental items, lost items, or damaged equipment.

CHANGES TO DELIVERY OR SERVICE DETAILS

Clients should notify ABI DECOR as soon as possible
if the delivery address, venue, event time, or contact information changes.
Changes are subject to availability.
Additional fees may apply when a change results in additional travel, labor, scheduling adjustments, or transportation requirements.

CONTACT ABI DECOR

For questions regarding delivery, installation,
Grab & Go orders, alternative transfer arrangements, or rental item collection,
pleasecontact ABI DECOR using the contact information provided on our website.

ABI DECOR
South Florida, USA
Please use the contact information provided on our website.
Last Updated: July 2026