REFUND POLICY
REFUND & CANCELLATION POLICY
At ABI DECOR, every balloon installation and decor project is carefully planned,
designed, and prepared specifically for each client and event. Because our services involve custom design,
advance preparation, material purchasing, scheduling, and reserved installation time,
the following refund and cancellation policy applies to all bookings and orders.
Deposits and Payments
All deposits and booking retainers are non-refundable.
Your event date is not considered reserved until the required deposit or booking
retainer has been received and your booking has been confirmed by ABI DECOR.
The deposit covers design preparation, administrative work, event
scheduling, and the reservation of your event date.
Remaining balances must be paid according to the payment schedule
provided in your proposal, invoice, or booking confirmation.
Client Cancellations
If a client chooses to cancel an event or decor service, all deposits and payments
already applied toward custom materials, special orders, design work, or preparation costs are non-refundable.
Cancellations must be submitted in writing.
ABI DECOR may, at its sole discretion, offer a credit toward a future event depending
on the cancellation date, materials already purchased, and availability.
Any credit offered is a courtesy and is not guaranteed.
Date Changes and Rescheduling
Requests to change an event date are subject to ABI DECOR’s availability.
We will make reasonable efforts to accommodate a new date; however, availability cannot be guaranteed.
Additional fees may apply if new materials, additional labor, storage, transportation, or design changes are required.
A date change does not automatically entitle the client to a refund.
Custom and Personalized Decor
Custom balloon decor, personalized signs, specialty colors, custom graphics, themed elements, and specially ordered materials are final sale and non-refundable once production, design, or purchasing has begun.
Because each design is created for a specific client or event, custom items cannot always be reused or resold.
Grab & Go Orders
Grab & Go balloon arrangements and balloon bouquets are non-refundable once preparation has begun.
Clients are responsible for providing a vehicle with sufficient space
to safely transport the balloon arrangement.
ABI DECOR is not responsible for damage caused during transportation
after the order has been picked up by the client or the client’s representative.
Balloon Conditions and Natural Changes
Balloons are sensitive to heat, sunlight, humidity, wind, sharp surfaces,
temperature changes, and other environmental conditions.
Once an installation has been completed and accepted at the event location, ABI DECOR cannot guarantee the condition or lifespan of balloons affected by circumstances outside our control.
Natural balloon oxidation, color changes, deflation,
or popping may occur and are not considered grounds for a refund.
Outdoor Events and Weather
Outdoor balloon decor is subject to weather and environmental conditions
common in South Florida, including heat, rain, wind, humidity, and sudden weather changes.
ABI DECOR reserves the right to modify, relocate, postpone,
or refuse an outdoor installation when conditions may create a safety concern
or significantly compromise the decor.
Weather-related changes or damage do not automatically qualify for a refund.
Whenever reasonably possible, ABI DECOR will work with the client to identify an alternative setup or solution.
Installation and Event Access
The client is responsible for ensuring timely access to the event location
and obtaining any necessary venue approvals or permissions.
Delays caused by restricted access, venue rules, client delays, or other circumstances
outside ABI DECOR’s control may result in additional fees.
Once installation has begun, payments are non-refundable.
Rental Items
All rental structures, stands, frames, backdrops, pedestals,
and other rental items remain the property of ABI DECOR.
Rental items must remain at the agreed event location and may not be moved,
altered, or removed without authorization.
The client may be responsible for the repair or replacement cost of lost, stolen, or damaged rental items.
ABI DECOR Cancellations
In the unlikely event that ABI DECOR must cancel a confirmed service and cannot provide a reasonable alternative or rescheduled date, payments made specifically for services not provided will be refunded.
ABI DECOR will not be responsible for indirect costs, venue expenses,
third-party vendor fees, or other consequential losses related to the event.
Refund Requests
Any refund or service concern must be submitted in writing as soon as reasonably possible.
ABI DECOR will review each situation based on the services provided,
materials purchased, custom work completed, and circumstances of the event.
Submitting a request does not guarantee a refund.
Contact
For questions regarding cancellations, rescheduling, or this Refund & Cancellation Policy,
please contact ABI DECOR through the contact information provided on our website.